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American Express Global Business Travel
 
Presentación Empresa: Expertos en la gestión de viajes de empresa, eventos corporativos y congresos, nos avala una dilatada trayectoria, de más de 90 años en el sector. American Express Global Business Travel España está formada por más de 14.000 empleados a nivel mundial y cuenta con representación mundial en 140 países, a través de American Express Global Business Travel.

Somos una empresa innovadora en materia de recursos humanos, donde conceptos como reconocimiento, desarrollo, diversidad o flexibilidad nos han permitido hacer un cambio transformacional en la manera de hacer negocios, aumentandola rentabilidad, mejorando la calidad de servicio a nuestros clientes y superando las expectativas de nuestro equipo, consiguiendo así mismo añadir valor, a su día a día, y mejorar su experiencia como empleado.

Nuestra aspiración:
"Ser la empresa dónde quieran trabajar y desarrollarse todos los profesionales del sector.«

Highly qualified in corporate travel management, corporate events and congresses, we are backed by more than 90 years of experience in the corporate travel sector. In American Express Global Business Travel Spain work more than 700 employees with representatives in 140 countries through American Express Global Business Travel.
As an innnovative company, human resources plays a key role in our organization and business. Concepts such as recognition, development, diversity and flexibility are very meaningful for us and by taking all of them into account we are producing a massive change in the way of doing business, increasing profitability, improving quality of service provided to our clients and exceeding our team expectations in order to add value and enhance their involvement as employees on a daily basis.
Our goal:
“Be the company all qualified professionals in this sector want to work for”


English Speaking Travel Counselor - Emergency Team 08457/120

Descripción de la oferta:
  • Funciones y competencias
    This position is part of an international multi linguistic team servicing 7markets across the EMEA region with primary focus on creating extraordinary customer experiences and providing exclusive service.

    The individual in this position goes beyond the traditional travel booking of air/rail, hotel and car to provide analytical travel consulting.

    As part of a development plan, there could be the possibility of working on additional short-term projects for each market.

    RESPONSABILITIES

    ·Booking of air/rail/, hotel, car and other services related to a business trip including the understanding of Farenotes and rebookings
    ·Providing proactive consulting to ensure that the best ´logical´ price suitable for the trip, traveller and corporation has been obtained
    ·Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution.
    ·Ensuring customers´ needs and special contracts/deals between clients & suppliers
    ·Acting according to American Express processes, i.e. offering our preferred suppliers
    ·Taking care of quality & feedback
    ·Observing standards/guidelines
    ·Ability to work in a goal oriented service environment (both sales & service goals)
  • Nº de puestos vacantes
    1
  • Se Ofrece
    -Competitive salary
    -Indefinite Contract, direct by the company.
    -Internal training.
    -Possibility of development and promotion.
Lugar de trabajo:
  • País
    España
  • Área geográfica
    Barcelona
Requisitos:
  • ·Minimum 2years experience in Amadeus (proficiency in creating air, hotel and car bookings is a must).
    ·Bachelor level degree or proven relevant experience
    ·Excellent level of English
    ·Previous experience in a similar position within the business travel industry
    ·Excellent customer service skills with orientation on quality
    ·High knowledge of international geography
    ·Computer skills (Microsoft Office, ...)
    ·Experience in a contact centre environment is an advantage.
    ·Flexible approach to working hours.
Delegación:
  • RPO AMEX BCN
109 personas inscritas en esta oferta
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