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Adecco Call Center Solutions
 
Presentación Empresa: Adecco Call Center Solutions es la división especializada en el reclutamiento, selección, evaluación y puesta a disposición de profesionales de Call Center para empresas de todos los sectores.

Adecco Call Center Solutions apuesta por el desarrollo profesional de los trabajadores, dotándoles de las herramientas necesarias para su adecuación a las demandas del mercado.


Onboard and Training - German 08413/602

Descripción de la oferta:
  • Funciones y competencias
    Are you looking for a new professional challenge within the Marketing sector? Would you like to join a company that provides a lifecycle engagement platform that helps mobile marketers to build and maintain customer relations?

    If you are a marketing passionate, self-motivated and results orientated this job offer is for you!
    Adecco is currently looking for people to join an important start-up located in Barcelona!

    Our client is looking for a customer service specialist with a high level of German to join their team based in Barcelona. As a customer service agent, you will be in charge of:

    - Initiate the process of Onboarding for our new Resellers and Customers.
    - Support our resellers and customers, of the correct usage of the ADA solution with continuous traininig and webinars.
    - Build sustainable relationships and trust with customer accounts through open and interactive communication.
    - Support the Marketing team in the creation of campaigns.
    - Offer assistance with appropriate solutions within time limits; follow up to ensure resolution.
    - Process customer accounts and file documents.
    - Follow communicational procedures, guidelines and policies.

    The company is well communicated with the city center. You will work in accessible facilities and you can get there by public transport.

    If you are passionate about customer service and are driven by success, this job offer is for you!

    We offer:

    - A great opportunity to grow your career within a company with international exposure and innovative products.
    - Office location in sunny Barcelona with all facilities close by.
    - Starting Salary: 18.000€ gross salary + comissions.
    - Gym membership discount, flexible payment plan for private health insurance.
    - A fun, friendly and international team.
    - A world class training, development program and guidance throughout your career.
  • Nº de puestos vacantes
    1
  • Se Ofrece
    - Initiate the process of Onboarding for our new Resellers and Customers.
    - Support our resellers and customers, of the correct usage of the ADA solution with continuous traininig and webinars.
    - Build sustainable relationships and trust with customer accounts through open and interactive communication.
    - Support the Marketing team in the creation of campaigns.
    - Offer assistance with appropriate solutions within time limits; follow up to ensure resolution.
    - Process customer accounts and file documents.
    - Follow communicational procedures, guidelines and policies.
Lugar de trabajo:
  • País
    España
  • Área geográfica
    Barcelona
Requisitos:
  • - Customer support experience or experience as a client service representative, desirable: experience in software company. Minimum experiencie: 6 month - 1 year
    - Knowledge about Mobile and Digital marketing.
    - Strong phone contact handling skills and active listening.
    - Familiarity with CRM systems and practices.
    - Customer orientation and ability to adapt/respond to different types of characters.
    - Excellent communication and presentation skills
    - Native German and fluent English.
    - Positive attitude and highly motivation.
    - Ability to prioritize, and manage time effectively
Delegación:
  • CALL CENTER BCN
10 personas inscritas en esta oferta
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